We aim to solve any IT issue for our clients remotely – as it’s much faster and allows our client to seamlessly continue with their work once a resolution has been reached. When we receive a support request and raise a ticket, we will send a remote support consent pop-up to our client’s computer – which we can then access. This allows for a very fast diagnosis of the issue – as we get to see it with our own eyes instead of through explanations.
The Remote Support system can also be logged into by our clients where they can submit requests. You can find this log in at the very top of our page, or the pop-up to the left of this post! You will find this button on every one of our web pages. If an issue cannot be solved remotely, we will then arrange an on-site visit.
We champion this Remote Support as there are very high customer satisfaction levels – as there is no fuss involved in fixing the smaller, software based IT issues that can affect your working days.
If you think this highly rated system could work for you, or would like more information, Get In Touch!